Freo Support

Popular topics

• Sign in to Freo and your account

  On a TV, choose Sign In in Settings → Account. Freo shows a QR code and an 8-character code; scan it with your phone or open the link shown on screen, sign in on the web, and the TV signs in by itself. You never type a password on the TV.

• Create or switch profiles

  Each account can have up to five profiles. Pick one on the Who’s Watching screen or from Settings → Account → Switch Profile. My List, Continue Watching and subtitle/audio preferences follow the profile across every device.

• Pair your TV

  Codes expire after 15 minutes — choose New code if it does. Approving a code on the phone signs in that one TV only. Re-pairing the same TV replaces its old sign-in.

• Manage Your TVs

  Settings → Account → Your TVs lists every TV signed in to your account with its platform and last activity. Choosing Sign out removes that TV immediately.

• Playback troubleshooting

  Check the TV’s internet connection, then try another title. If ads fail to load, playback continues without them. If a title still will not start, force-close and reopen Freo; include the Device ID from Settings → About when you contact us.

• Video quality

  Freo streams adaptively up to 1080p on supported content and devices. Under Quality in the player you can pick Data Saver, Auto (recommended), High or Best Available. Freo does not currently offer 4K or HDR.

• Audio and subtitles

  Audio & Subtitles in the player lists only the tracks a title actually has, including CC and SDH tracks. Text size, colour, background and edge style live in Settings → Subtitles and sync to your profile.

• My List

  Add a title from its page or from the For You details panel. My List is stored in your account when you are signed in; on a signed-out TV it stays on that TV only.

• Continue Watching

  Progress is saved every few seconds while you watch and when you leave the player. Finished episodes move you to the next one; finished series and movies drop out of the row.

• Advertising

  Freo includes advertising on free streaming content. Ads may appear before or during playback. Frequency depends on content length and your session, and an ad may not appear on every playback because fill varies.

• Buffering or stuttering

  Freo adapts quality to your connection automatically. If a title keeps buffering, choose Quality → Data Saver in the player, move the TV closer to the router or use a wired connection, and close other streaming apps. Startup and rebuffer times are reported to us so we can fix problem titles.

• Content availability

  Titles are licensed by country, so a title you saw on one trip may not appear in another region, and licences end. Continue Watching drops titles that leave the catalogue; My List keeps them until they return.

• Accessibility

  Every screen works with the directional pad alone, subtitles and captions have adjustable size, colour, background and edge, and audio-description tracks appear under Audio when a title has one. Accessibility statement

• Privacy and your data

  Read the Privacy Policy, or use Privacy choices to request access to, correction of, or deletion of your data. Freo does not build advertising profiles of viewers; TV-platform ad settings are honoured. Privacy Policy · Privacy choices

• Delete your account

  Sign in on the web and open Privacy choices → Delete my account. Your TVs are signed out immediately and the account is deleted after the review window described on that page. Open Privacy choices

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